What currency are the prices on the website?

All prices are in USD.

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I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 3-4 business days for your order to ship out, average shipping times are 7-15 business days.

Tracking numbers for express shipping will be updated immediately after your order has been SHIPPED.

If you do not have a tracking number after 7 business days, please email us at klassiecloset@gmail.com.

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I am not in love with my order, can it be returned? What if there is an issue?

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Due to the unfortunate situation (COVID-19) we are all in and taking the health of everyone as our top priority, we do not offer EXCHANGE. However, we offer store credits. If the product is defective or damaged you must ship it back at your own expense, once we have received the product, we will issue a store credit immediately. Please Include all names and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a store Credit.

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Can I cancel my order?

 You must cancel your order before it ships! You can cancel your order with no penalty.  If the item is already sent, please use our easy return system to get a full refund in Store credits.

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I have entered an incorrect address, what do I do now?

If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email, and inform us. Once you double check and the address given is wrong, kindly notify us via email at klassiecloset@gmail.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

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How long does shipping take?

Shipping times vary based on your location. The average shipping time is 3-15 business days.

 

I have a question that was not answered, can you please help?

Absolutely! We are here to help you. Please send us an email to klassiecloset@gmail.com and we will be happy to assist you in any way we can.  We do receive many emails, if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.